At Redcit.com, we prioritize your satisfaction and offer a flexible 30-day period for free returns, exchanges, and refunds.
Refund Process:
- Customers can initiate a refund within 30 days of receiving the order.
- To process a refund, customers are required to send the items to our designated warehouse.
- We will handle the refund within 2 days of receiving the returned items.
- The refunded amount will be credited back to the original payment card.
- Please allow 7-15 working days for the refund to reflect in your account. The exact timing may vary based on individual bank processing times.
Damaged or Incorrect Items:
- If customers discover any damage or discrepancies with the received items, please promptly take photos and contact us.
- We will process the request within 3 working days and provide a timely and free replacement.
Exchange Process:
- For exchanges, once we receive the returned items, we will dispatch the replacement within 3 days.
- Customers will be notified via email once the replacement has been shipped.
- Note that for exchanges initiated due to reasons related to the customer's personal preferences, an additional $9.9 USD shipping fee will be applicable.
Customer-Induced Damage: Please be aware that in the case of customer-induced damage to the item, we cannot offer compensation or accept returns. No refund or return will be processed in such instances.
We value your satisfaction and aim to make your shopping experience at Redcit.com as seamless as possible. If you have any questions or concerns, please don't hesitate to contact our customer service team.
Thank you for choosing Redcit.com.